Mintel, the experts in what consumers want and why has announced four key consumer trends set to impact the global beauty and personal care industry through 2021. Cue: behavioural drivers of wellbeing, value, technology and surroundings.
Sharon Kwek, Associate Director, Global Beauty and Personal Care, discusses how these major trends are set to influence the beauty and personal care sector worldwide, including implications for manufacturers, companies, brands, and consumers.
“Brands will need to develop strategies that drive commerce to won-brand sites that advocate authenticity, as well as challenge big marketplaces that have yet to provide clear supply chain transparency,” Kwek says. “The professional sector should be elevated further to offer an enhanced beauty experience through the use of trained and trusted professionals, creating a true omnichannel strategy.”
“Going forward, brands that successfully highlight the use of beauty routines as a way to combat stress and anxiety and bring normality during uncertain times will drive long-term value for consumers. Broadcasting stringent safety guidelines will help instil confidence and attract new customers seeking assurance in their desire to reconnect with retail experiences. Brands will need to create strategies for third-party experts to validate and educate consumers about the future of holistic wellness with self-care that touches on the mind-body-spirit connection.”
“Experiences will become more valuable than tangible products as many consumers re-evaluate what is essential to survival. Brands wishing to encourage consumers to trade-up will need to redefine value, beyond just cost, but through the impact of purchase as well as convenience with an emphasis on quality. ‘Flexitarian’ behaviour will become more extreme as shoppers trade up and down across categories. Those wishing to succeed will need to tune into what really resonates with consumer groups in order to reduce customer acquisition costs and increase lifetime value.”
“Over the next 12 months, loyalty and lifetime customer value will be driven through multiple, sophisticated, and personalised digital touchpoints that focus on capturing individual lifestyle needs. Brands will need to develop strategies that drive commerce to own-brand sites that advocate authenticity, as well as challenge big marketplaces that have yet to provide clear supply chain transparency. The professional sector should be elevated further to offer an enhanced beauty experience through the use of trained and trusted professionals creating a true omnichannel strategy.”
“Brands will continue to collaborate with and support local businesses with an authentic and long-term strategy as many consumers shop local with less focus on price. The next evolution of ‘clean’ will be created by marrying ethics with safety to cater to the conscious and careful beauty consumer focused on avoiding undue risk inside and outside the box. As consumers move into and out of big cities and small towns, the products and services they have access to will shift along with their priorities. In order to encourage repeat purchase, brands should invest in more diverse touchpoints that ensure optimal product discovery.”