Mystery Shopper x1
Mystery Shopper purchases are available to Salon Select Members for use in any of their registered salons.
A Mystery Shopper visit is simply a great opportunity for the whole salon to understand how a client perceives their experience. You will receive feedback that should be provided to the whole team about where the mystery shopper feels that the experience could be improved or where it is already of a high standard.
The mystery shopper redeems her service with an official AHC voucher at the completion of the service and these services are at the expense of the salon. A sample of the AHC voucher will be sent to you so the team will know what it looks like and how they are to receive it when presented.
On completion of the Mystery Shopper visit you will receive a full written report that will detail opportunities to improve and highlight areas the salon has excelled. The report will not specify which hairdressers actually provided the service. The key focus of the report is on the overall salon performance.
Your Mentor will make contact with you and guide you through your Mystery Shopper process.